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DIPLOMA IN HOSPITALITY, TRAVEL MANAGEMENT & CUSTOMER SERVICE(M-DHTM&CS-2120)

  • Last updated Jun, 2026
  • Certified Course

Course Includes

  • Duration12 Months
  • Enrolled0
  • Lectures240
  • Videos0
  • Notes0
  • CertificateYes

What you'll learn

HTCS

HOSPITALITY, TRAVEL MANAGEMENT & CUSTOMER SERVICE 

Hotel & Travel & Customer Service​

  

HTCS is a Diplomacy Certificate Program provided by RiseUp in partnership with a few national & international Aviation training organisations. This is a course aimed at freshers who want career options as Ground Staff and in the Hospitality & Tourism industry.

RiseUp Academy proudly offers a dynamic 12-months professional course in Hospitality, Travel Management & Customer Service (HTCS) designed to empower students with practical skills and industry knowledge to thrive in hotels, travel agencies, tour operations, and customer care roles.

Course Overview:

This job-oriented course provides comprehensive training in the three key sectors of the service industry—hospitality, travel & tourism, and customer relationship management. The curriculum is aligned with global industry standards to ensure high employability across various sectors.


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Course Syllabus

MODULE AND SYLLABUS

Module 1

  • Communication Skills
  • Personality Development
  • Grooming

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Module 2

  • Characteristics of Hospitality Management
  • Introduction to Hospitality Management
  • Types of Hospitality Departments
  • Food & Beverage Services

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Module 3

  • Ticketing and Airline Documentation
  • Passenger Handling Skill

Module 4

  • Introduction to the Travel Industry
  • Computerised Reservation System
  • Travel Documentation

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Module 5

  • Customer Service & Its Significance
  • Service Industry & Its Characteristics
  • Interview Skills
  • Placement Assistance


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