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CERTIFICATE IN AIRPORT GROUND STAFF, HOSPITALITY & CUSTOMER SERVICE(M-CAGSH&CS-3732)

  • Last updated Jun, 2026
  • Certified Course

Course Includes

  • Duration6 Months
  • Enrolled0
  • Lectures180
  • Videos0
  • Notes0
  • CertificateYes

What you'll learn

AHCS

AIRPORT GROUND STAFF, HOSPITALITY & CUSTOMER SERVICE 

(For Airport Ground Staff & Hospitality)

  

AHCS is a Certificate Program provided by RiseUp in partnership with a few national & international Aviation training organisations. This is a course aimed at freshers who want career options as Ground Staff and in the Hospitality & Tourism industry.

This 6 Months specialised training program is designed for individuals aspiring to build a successful career in the aviation, hospitality, and customer service industries. It equips students with the essential skills, professionalism, and knowledge required to work at airports, hotels, and various customer-facing sectors


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Course Syllabus

MODULE AND SYLLABUS

Module 1

  • Communication Skills
  • Personality Development
  • Grooming

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Module 2

  • Characteristics of Hospitality Industry
  • Introduction to Hospitality Management
  • Types & Departments of Hospitality
  • Hotel Front Office Operation
  • Food & Beverage Services

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Module 3

  • Introduction to Airport Ground Staff
  • Ground Staff Role and Responsibility
  • Ticketing and Airline Documentation
  • Passenger Handling Skill

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Module 4

  • Customer Service & Its Significance
  • Service Industry & Its Characteristics

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Module 5

  • Interview Skill
  • Placement Assistance


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